Beautiful hotel with amazing pool, cozy rooms, and friendly staff. Great restaurant recommendations and sightseeing suggestions.

No issues.

The hotel is small and cozy, with spacious rooms equipped with both AC and a fan. The beds were comfortable and the room was super clean. The location is perfect, just a 10-minute walk from the center and the Ado bus station. We were able to explore the nearby Laguna and restaurants easily on foot. The person in charge was extremely helpful and flexible, providing us with information on the best spots to enjoy the Laguna and even allowing us to leave our bags for the day. We hope to visit again soon!

Everything great! 👍

I had a wonderful stay at this hotel. The staff was extremely friendly and helpful, providing great recommendations for places to visit on the lagoon. The hotel is located in a quiet area of town, which allowed for a peaceful and relaxing stay. The room was spacious and functional, and the hotel facilities were well-maintained. I particularly enjoyed spending time in the interior garden, which added to the overall beauty of the hotel. Additionally, the hotel's location on the lagoon provided easy access to the stunning views and activities on the water.

Nothing not to love.

The Fort of San Felipe provides a rich history lesson, from pre-hispanic times to the Caste Wars. The inn offers garden views, a pool, and friendly staff who are always there.literally, always there.

I just love paying for accommodations where the shower curtain falls apart, the mattress is uncomfortable, and the owner lacks professionalism. So delightful.

I absolutely loved the cozy and charming decor of the hotel. The wood finishes and overall design made me feel right at home. The general areas, such as the garden and terrace, were well-maintained and provided a peaceful atmosphere. As a senior woman, I appreciated the hotel's accessibility, with easy navigation and no stairs to climb.

I would have preferred more assistance from the staff in terms of catering to the needs of senior guests.

I had a great time at Casa Delia Hotel Downtown. The property is new and clean, and the room was very clean with air conditioning. I loved the cozy decor and the nice garden where I could relax. The staff was also very friendly and helpful. Despite some minor inconveniences, I would definitely recommend this hotel.

Wow, what a great value for our money! The room at this hotel was cozy and beautifully decorated, with lovely wood finishes. Plus, the location was nice and quiet, allowing for a peaceful night's sleep. The staff treated us so well, giving us helpful tips and making us feel at home.

The breakfast offerings could be improved with a wider variety of options.

I chose this hotel for attending a congregation and was pleasantly surprised by the beautiful stone fort that housed not only canons and ramparts, but also a wonderful museum with historic artifacts and interactive exhibits. The hotel's facilities were impressive and enhanced my overall experience.

I would have appreciated a dedicated workspace or business center to better support my work needs during my stay.

Clean rooms with daily room service. Helpful staff who provide good tips. Convenient location near ADO and town center. Enjoyable stay with free coffee, tea, and water. We would definitely return!

The hotel is small and cozy, with spacious rooms that are both air-conditioned and equipped with fans. The beds were comfortable and the cleanliness was top-notch. The location of the hotel was perfect, just a short 10-minute walk from both the center of town and the Ado bus station. The staff was incredibly helpful and flexible, providing us with information on the best places to visit in the area. They even allowed us to store our bags before our bus ride. I am grateful for their hospitality and hope to return soon.

Nothing to complain about to be fair.

I always return to my favorite hotel. The staff even helped me find my lost sim cards. It has everything I need: Wi-Fi, parking, storage, 24/7 reception, picnic area. Can't wait to come back for New Year!

The hotel had a convenient location for those wishing to dry off after a swim in the lagoon, with a few options available. Guests could hang their wet swimming gear in the interior garden or on the deck by the pool. The room had comfortable bedding with nice linens and a clean bathroom. The staff members were incredibly helpful and friendly, providing excellent service. There were hammocks available in the patio and picnic tables in the garden.

The hotel lacked amenities and did not provide hand soap or other toiletries.

my recent stay at a hotel in Bacalar was incredible. The hotel exceeded my expectations in every way. The staff's personal attention and recommendations made my experience unforgettable. The clean facilities and convenient location near the ADO station were perfect for exploring the area. I highly recommend this hotel.

Wifi was unreliable.

The hotel is situated in a prime location, with easy access to the stunning lagoon. Guests can enjoy breathtaking views right from the interior garden. The rooms are clean and spacious, providing everything needed for a comfortable stay. The staff is friendly and accommodating, ensuring a pleasant experience for guests.

Some guests have expressed disappointment with the lack of English-speaking staff, causing communication difficulties during their stay.

the hotel exceeded our expectations. from the friendly staff to the clean and comfortable rooms, we were pleasantly surprised. the location was quiet and the hotel offered helpful recommendations for exploring the lagoon. we felt safe and well taken care of throughout our stay.

Shower temperature control issue.